WE’RE HIRING!

Network Representation

JOIN OUR TEAM!

ADMINISTRATIVE &
ADVERTISING ASSISTANT

Overview:

At Trading Tips, we’re on a mission to help people achieve financial freedom through successful investing. As a rapidly growing financial publishing company, we’re seeking a proactive and detail-oriented Administrative and Advertising Assistant to join our dynamic team.

In this full-time role reporting to the VP of Sales, you’ll collaborate across departments, supporting sales, customer service, and marketing.

This is a remote position, allowing you to work from anywhere while collaborating with our team.

We value innovation, continuous growth, and a problem-solving mindset. The ideal candidate is a self-starter with excellent communication skills, adept at multitasking in a fast-paced environment, and thrives both independently and collaboratively. If you’re ready to make things happen and contribute to a team that measures output, not hours, we’d love to hear from you.

Responsibilities:

Customer Service

Monitor inboxes for four different newsletter correspondence from customers.
Respond to customer inquiries, including shipping issues, refund requests, and unsubscribe requests.
Process any chargebacks received from merchant accounts.
Monitor and reach out to customers regarding declined transactions.
Answer incoming customer service calls if needed.

B2C Operations

Review and forward daily order fulfillment lists to shipping company for processing.

Marketing Support

Conduct quality assurance reviews of landing pages and websites ensuring forms and fields are operating correctly.
Perform weekly checks to ensure leads are being properly received by all systems.

Email & Advertising Support

Collaborate with the advertising and email teams to execute daily email operations.
Communicate with advertising partners, including requesting creative assets and providing performance updates.
Set up, schedule, and QA daily email newsletters.
Monitor and analyze key performance metrics (e.g., open rates, click-through rates) and generate daily and monthly reports.

Education & Experience

High school diploma or GED required.
Associate’s or bachelor’s degree in Business Administration, Marketing, Communications, or a related field is a plus.
At least 2 years of relevant work experience in administration, marketing, customer service, or a similar role is desired. Experience may substitute for formal education.

Technical Skills & Platforms

Microsoft Office Suite (Word, Excel, Outlook) – Proficiency Required
Google Workspace (Sheets, Docs, Drive) – Proficiency Required
CRM Systems (e.g., Infusionsoft)
Email Marketing Platforms (e.g., Iterable)
Advertising & Analytics Tools (e.g., Google Analytics, Facebook Ads Manager)
Website & Landing Page Testing (e.g., WordPress or similar CMS)
Basic HTML for troubleshooting and email formatting
Customer Support Platforms (e.g., Zendesk, Freshdesk)

Training will be provided for any unfamiliar systems.

Benefits

Health Benefits – Medical, Dental, Vision
401K
Paid Time Off

Salary For This Role

$65,000 annually

ADMINISTRATIVE & ADVERTISING ASSISTANT APPLICATION

Welcome!

Thank you for your interest in joining our team at Trading Tips. We're excited to learn more about you! Please follow the steps below to complete your application.

Full Name*

Email*

Phone Number*

Step 1: Upload Your Resume*

Please upload your most recent resume in PDF or Word format. Your resume should include your work experience, education, and relevant skills.
Upload Resume
(Filesize upto 10mb)

Step 2: Complete the Questionnaire

To help us understand your experience and skills, please answer the following questions:

1: Customer Service Experience*

Can you describe your experience handling customer service inquiries, such as responding to emails, resolving disputes, or processing refunds? What tools or systems have you used for this?

2: Email Marketing & Advertising Experience*

Have you ever worked with email marketing platforms or CRM systems (e.g., Infusionsoft, Iterable, or similar)? If so, please describe your experience, including any responsibilities you had related to email setup, scheduling, or performance tracking.

3: Multitasking & Prioritization*

This position requires handling multiple responsibilities across different departments. Can you describe how you prioritize tasks when managing multiple deadlines?

4: Data & Performance Analysis*

Have you ever been responsible for monitoring or reporting on performance metrics (e.g., email open rates, click-through rates, customer service response times)? If so, describe your approach and any tools you used.

5: Collaborative Work & Communication*

This role involves working closely with different teams, including sales, advertising, and customer service. Can you give an example of how you successfully collaborated with multiple departments in a previous role?

6: Self-Starter & Problem-Solving Skills*

At Trading Tips, we value proactive problem-solvers. Can you share a time when you took initiative to solve a problem or improve a process without being asked?

7: Experience with CRMs or ESPs*

Do you have experience with CRMs or ESPs? If yes, please elaborate.

8: Experience with HTML or CSS*

Do you have experience working with HTML or CSS? If yes, please elaborate.

Step 3: Upload Your Introduction Video*

As a final step, please record and upload a 30-40 second introduction video answering the following prompts:

Who are you?

- Tell us your name, where you're from, and something fun or interesting about yourself.

Why this job?

- What about this role caught your eye, and why do you think you'd be a great fit?

What's something you're really good at that would help you in this role?

- Whether it’s staying super organized, being a pro at multitasking, or handling tricky customer situations—tell us about a skill you bring to the table!

Upload Video
(Filesize upto 150mb)